Cancellations shall be considered only if:

• A valid request is made in this regard within 30 (Thirty) days of receipt of Preventive Health Care Plan by you.
• The entire Preventive Health Care Plan Welcome Pack is returned to global enterprises within 14 (fourteen) days of receipt of the Cancellation request as aforesaid. For calculation of the aforesaid periods, the records of dispatch, delivery and communications available with global enterprises shall be considered final.

No Cancellation shall be carried out if you have purchased the Preventive Health Care Plan under any celebratory / festive offer, or any special / discounted offer of any kind whatsoever.

No Cancellation shall be carried out if you have purchased the Preventive Health Care Plan under any interest free easy monthly instalment (EMI) option offered by global enterprises.

No Cancellation shall be carried out if you have in any way availed any of the benefits available under the Preventive Health Care Plan prior to confirmation of Cancellation by global enterprises.

In the event a request for Cancellation is received by global enterprises after dispatch of the Preventive Health Care Plan Welcome Pack to you, global enterprises Service shall deduct an amount of Rs. 1,000 (Rupees one thousand only) or 10% of the membership fee whichever is higher from your Membership Fees and only the balance shall be refunded to you as part of the Cancellation. In the event a request for Cancellation is received by global enterprises after a positive welcome call to you, global enterprises shall refund up to a maximum of 50% of the membership fee of your Membership Fees only.

Processing fee charged under the ‘EMI Option on Credit Cards’ program is non-refundable.

All Cancellations as approved by the global enterprises management as per their discretion shall ordinarily be processed within 21 days of receipt by global enterprises of the Preventive Health Care Plan Welcome Pack. In the event the entire Preventive Health Care Plan Welcome Pack is not received by global enterprises within 14 (fourteen) days of receipt of a valid request for Cancellation by global enterprises, shall deduct an amount of Rs. 2,500/- (Rupees two thousand five hundred only) or up to 50% of the membership fee whichever is higher from your Membership Fees and only the balance shall be refunded to you as part of the Cancellation.

Credit of the Membership Fees to your bank account / credit card account upon Cancellation and refund by global enterprises shall be as per policies and timelines followed by the banks involved and OnePlus Health shall not be responsible for any delays in this regard.

All Medicals Bills to be sent within 30 days from various Medical Practitioners on procuring them. In Patient Department service not prevalent on OPD plans.